Summary:
Seasoned transformational leader who loves a good challenge. Every business juggles limited resources while striving to maximize technology investments that drive revenue and improve productivity. My experiences with investigating utilization gaps, examining business goals, and analyzing root causes ensure the correct opportunities are identified, so solutions can be developed, change can be managed, implementations can be successful, and revenue can expand.

Experience:
Wright State University
Information Technology Infrastructure Manager
March 2022 - Present (7 months)
Beavercreek, Ohio, United States
 

SEEPEX Inc
14 years 11 months
IT Director - Americas
July 2006 - May 2021 (14 years 11 months)
Enon, OH
 
KEY ACHIEVEMENTS
• Operational foresight led to smooth transition to work from home enterprise-wide
• Implemented technology strategies that facilitated growth from $19M to $500M buyout.
• Managed full project portfolio for IT related systems.
• Maintained IT spend consistently at 3% of revenue or lower (Half of typical SMB spend).
• Developed IT into a strategic pillar.
• Led support desk satisfaction to 99.8%, First Call Resolution 92%, Avg Call < 10min.
• Ensured no data theft or ransomware during tenure.
• Maintained solid relationships with vendors, local colleges, and trade organizations.
 
PROJECT MANAGEMENT PORTFOLIO HIGHLIGHTS
• Enterprise Scheduling Application for SAP
• Jira Software, Service, Work, Confluence, and Bitbucket Deployment
• Office 365 Migration
• Distributor sales and learning portal development, deployment, and training
• Configure Price Quote (CPQ) tool development, deployment, and training
• Storage expansion from 2TB to 200+TB
• Server Upgrades (Windows, SQL, CentOS, VMWare Horizon, VSphere, ESXI)
• Firewall Upgrades from small ASA to Next Generation
• Search engine optimization of global website
• CRM changeover (Homegrown to SAP C4C)
• Digital Signage backend Overhaul (Powerpoint to custom WordPress)
• Incremental SAP improvements
• Enterprise-wide technology training for employees
• Multiple building expansion includes a 5x size expansion.
• Conference Room designs and upgrades
• Phone system upgrade (3Com to Avaya)
• Schedules for hardware refresh, backups, software upgrades, and updates
• Environmentally friendly asset disposal
• Configured and installed mesh wifi throughout campus

STRATEGY & PLANNING
• Participated in strategic and operational governance processes as a member of the senior management team, including periodic updates to executive leadership team.
• Led IT strategic and operational planning by prioritizing IT initiatives while coordinating the evaluation, deployment, and management of current and future IT systems.
• Enhanced, documented, and communicated the current IT organizational structure, staffing, roles, and responsibilities to best support the needs of the business.
• Developed business case justifications and cost/benefit analyses for IT spending and initiatives.
 
BUSINESS TRANSFORMATION
• Provided thought leadership on leveraging technology to support business goals and strategies with emphasis on consolidation, integration, and amelioration.
• Led enhancements of Operational Technology and Information Technology integration to maximize efficiency and value from business operations.
• Led IT aspects of due diligence, integration planning, execution, and ongoing support.
• Developed IT organizational, operating, and service delivery models that facilitated rapid deployments, work from home transition, and business continuity.
• Heavily involved with unification and streamlining of business processes across the company’s various departments
 
OPERATIONAL MANAGEMENT
• Provided leadership for planning, implementation, and support of core IT operations.
• Conceptualized strategic IT initiatives and oversaw all IT projects from concept to completion and provided ongoing support.
• Ensured scalability, uptime, and performance of key IT and business systems to support business operations as well as continuous growth.
• Ensured continuous delivery of IT services above promised service level.
• Promoted and oversaw strategic relationships between internal IT resources and external entities, including vendors and partner organizations.
• Responsible for execution of all technology projects in a Project Management Role.
• Maximized impact of IT through creative communication strategies internally and externally
 
SUPPLIER MANAGEMENT 
• Managed the relationships with external parties and suppliers.
• Ensuring contracts and service levels were negotiated in line with strategic aims and financial constraints.
• Verified ongoing service was in-line with agreed contracts

CYBER & DATA PROTECTION
• Developed and maintained a cyber security program that ensured proactive measures were in place for all aspects of information technology and included enterprise-wide training.
• Oversaw the data backup and recovery procedures.
• Developed and maintained the major incident & business continuity plan for IT.
• Implemented measures designed to safeguard the Information Technology and management needs of the business in the event of major incidents or disasters.
• Spoke at several conferences on how to improve cyber security on a budget.

FINANCIAL MANAGEMENT
• Developed, tracked, and controlled the information technology annual operating and capital budgets in partnership with the CFO.

MARKETING & SALES
• Interim Marketing Manager for 3 months.
• Led development of sales and marketing tools.
• Created and implemented digital sales funnel.
• Authored and enacted social media policies.
• Authored and executed social media marketing plan.
• Led transition from internal CRM to SAP's C4C (Cloud for Customer).
• Spearheaded SEO for global websites.

Pitney Bowes
Billing System Integrator
January 2005 - May 2006 (1 year 5 months)
Dayton, Ohio Area
In this role, I was part of a small team dedicated to migrating the postacquisition service department from Standard Register to Pitney Bowes’ billing system. The responsibilities involved here included ensuring $3 Million USD service billings were completed correctly, managing technical issues, working with overseas contractors, and meeting deadlines for each phase of the project.
Success factors included solid project management methodologies, good team dynamics, and the drive to complete challenging deliverables.

Standard Register
5 years 4 months
Print Fleet Management Project Manager
February 2004 - January 2005 (1 year)
As the Project Manager, I was responsible for the partner selection, development, testing, and implementation of vendor agnostic printer monitoring software that was the foundation of a $60 Million growth plan for the service department. 

Standard Register
Technical Support and Tele-Sales Agent
October 1999 - February 2004 (4 years 5 months)
In this function, I successfully managed over 100 calls per day while exceeding sales quotas on a regular basis and having the best resolution rate of the team. The expectations of this position were to take support calls and upsell service offers whenever possible. I was also involved with marketing the services as well as departmental process improvements.

Success metrics were call volume, resolution rates, and sales goals.

Seepex Inc
Warehouse Clerk & Painter
February 1998 - September 1999 (1 year 8 months)
My mission in this position was to ensure that all orders were correctly fulfilled, painted, packed, and shipped within the proper timing of the customer order. Success requirements were zero incorrect orders, 100% on-time shipments, zero painting defects, and the customers’ receipt of the product without damage.

Certifications:

• PMP - Project ManagementProfessional
• Six Sigma Green Belt
• Leadership Advanced Training
• Lean Tools Leadership

Education:

• Master, Information Systems - Wright State University
• BS, Business Management - Wright State University
• Associates, Creative Writing, Computer Networking - Sinclair Community College

Speaking Engagements:

• Ohio Information Security Conference - Sinclair - 2019
• 11th Annual Cybersecurity Symposium - NKU - 2018
• Manufacturing and Technology Show - Chicago - 2018

Volunteer Roles:

• President - Toastmaster International Springfield, OH Club - 2017-2019
• VP of PR - Toastmaster International Springfield, OH Club - 2016-2017
• Instructor - Dayton PMI - 2017
• Clerical - Dayton Veterans Hospital - 2002

Organizations:

• ASIS (Association for Information Science and Technology)
• CINPA (Cincinnati Networking Professionals Association)
• CodePen Dayton
• DAMA International/Central Ohio/Southwestern Ohio
• DMA (Dayton Microcomputer Association)
• Dayton PHP
• Dayton Web DevelopersDayton Web Developers
• Dayton Wordpress
• IEEE (Institute of Electrical and Electronics Engineers)
• IIE (Institute of Industrial Engineers)
• InfraGard
• PMI (Project Management Institute)
• Phi Kappa Phi
• Toastmasters Springfield
• Technology First
• UX Dayton